Refund policy

Last Updated: October 3, 2026

At TRTYF, operated by R L STARS LTD, we strive to provide high-quality digital products and a smooth purchasing experience. Because our products are delivered digitally, please review the product description and available information carefully before completing your purchase.

1. Digital Products

All products sold through TRTYF are digital products. After a successful purchase, eligible products may be delivered through a download link, email, customer account, or another digital delivery method specified on the product page.

Because digital products can be accessed or downloaded electronically, all sales are generally considered final once the digital product has been successfully delivered or accessed, except where a refund is required by applicable law or where TRTYF approves a refund under this policy.

2. Refund Eligibility

A refund may be considered in the following circumstances:

  • The purchased digital file is technically defective or corrupted.
  • The download link does not work and we are unable to provide a working replacement.
  • The product materially differs from its description.
  • You were charged more than once for the same order due to a technical error.
  • A refund is required under applicable consumer protection law.
  • TRTYF determines that a refund is appropriate after reviewing the circumstances.

3. Non-Refundable Situations

Refunds generally aren't available for:

  • Change of mind after purchase.
  • Accidental purchase when the product was correctly delivered.
  • Failure to read the product description before purchasing.
  • Incompatibility with software, hardware, operating systems, or other requirements that were clearly stated before purchase.
  • Products that have already been successfully downloaded or accessed, except where applicable law requires otherwise.
  • Failure to use or implement the purchased digital product.

4. Defective or Incorrect Products

If you believe that a product is defective, incomplete, or substantially different from its description, please contact us as soon as possible.

We may first attempt to resolve the issue by providing:

  • A corrected file;
  • A replacement download link;
  • An updated version of the product; or
  • Technical assistance where appropriate.

If the issue cannot reasonably be resolved, a refund may be issued.

5. Duplicate Charges

If you believe you were charged more than once for the same purchase, please contact us with your order information. After verification, the duplicate charge may be refunded.

6. How to Request a Refund

To request a refund, contact TRTYF customer support and provide:

  • Your full name;
  • Order number;
  • Email address used for the purchase;
  • Product name;
  • Reason for the refund request; and
  • Any relevant screenshots or information that may help us investigate the issue.

We may request additional information when necessary to verify the purchase and investigate the request.

7. Refund Review

Refund requests are reviewed individually. If your request qualifies under this policy or applicable law, we will process the approved refund through the applicable payment method.

Shopify supports refunds to the original payment method or, where applicable, store credit; payment-method limitations can vary.

8. Refund Processing Time

Once a refund has been approved and issued, the time required for the funds to appear in your account can depend on your payment provider or financial institution.

For Shopify Payments, Shopify states that a refund can remain pending for up to 2 business days and that the customer's bank may take up to 10 business days to make the refunded amount available.

9. Chargebacks

Before initiating a payment dispute or chargeback, we encourage customers to contact TRTYF so that we can review the issue and attempt to resolve it directly.

Nothing in this policy limits any rights you may have under applicable consumer protection laws.

10. Consumer Rights

This policy does not exclude or limit any rights that cannot legally be excluded or limited under applicable law.

Customers in certain jurisdictions may have additional statutory rights concerning digital content, refunds, withdrawal, conformity, or defective products. Where such rights apply, they will prevail over any conflicting provision of this policy. Shopify notes that additional requirements can apply when selling to customers in the European Economic Area.

11. Contact Us

TRTYF
Operated by R L STARS LTD
71–75 Shelton Street, Covent Garden
London, WC2H 9JQ
United Kingdom
Phone: +44 7451 267118

Customer Support Email: marufbhai2884@gmail.com

Please replace marufbhai2884@gmail.com with the actual customer-support email before publishing. Shopify specifically recommends providing customers with contact information they can use regarding refunds.